Your privacy matters to us. This policy explains how YourSiteChat collects, uses, and protects your personal information.
AES-256 encryption for all stored data
Clear explanation of every data practice
Full control over your cookie preferences
We collect information you provide directly (name, email, company details), information from your use of the service (chat logs, usage data, analytics), and information from third parties (payment processors, social media integrations).
We use your information to provide and improve our services, send transactional communications, provide customer support, analyze usage patterns, comply with legal obligations, and prevent fraud and abuse.
We do not sell your personal data. We may share data with: service providers who assist in our operations, business partners with your consent, and authorities when required by law. All third parties are contractually bound to protect your data.
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. We will delete or anonymize your data within 30 days of a verified deletion request.
You have the right to: access your personal data, correct inaccurate data, delete your data, restrict processing, data portability, and object to processing. EU residents have additional rights under GDPR. California residents have rights under CCPA.
We use essential cookies for authentication and security, analytics cookies to understand usage, and preference cookies to remember your settings. You can control cookie settings through your browser. Blocking cookies may affect service functionality.
We implement industry-standard security measures including AES-256 encryption, TLS 1.3, regular security audits, and access controls. No method of transmission over the internet is 100% secure, but we take all reasonable precautions.
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@yoursitechat.com. For GDPR requests, we respond within 30 days. For CCPA requests, we respond within 45 days.
Contact our Data Protection Officer or review our full Terms of Service.